Format for Lodging a Complaint :
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ITEM
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WHAT IS REQUIRED
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Attachments Required
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| 1 |
Type of Complaint |
State the nature of the complaint e.g. claim for refund for services not rendered, or claim for compensation etc |
None |
| 2 |
Details of the Complaint |
As far as possible, raise each different issue complained about in a separate numbered paragraph and try to be as precise as possible. This allows for ease of reference to the issues under review. |
- Details of the contract
- Itinerary
- Payments details(receipts)
- Relevant email orrespondence
- Any relevant supporting material |
| 3 |
Relief being sought |
sought State the exact nature of the relief being sought from the member complained about. If this is monetary, state how the amount was been arrived at and the currency. If it is a percentage of the package cost, state the percentage requested for. If no specific amount or percentage has been identified, you may ask the Committee to award what it sees fit. |
- Workings of how the amount sought was arrived at. |
| 4 |
Additional Information |
Any other information that may help the Committee to arrive at an informed decision. |
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All correspondence should be addressed to: -
The TAAB GRIVANCE CELL
taaboffice@gmail.com
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